ISCEA -Mr. Mike Sheahan- ISCEA International Standards Board General Manager IISB General Assembly
areas of expertise
- IT management and leadership
- IT strategy definition and implementation
- Management and implementation of software systems, processes
and hardware infrastructure.
- Creation of new departments in IT-companies
- Performance Management, Customer Case Management,
- Service desk, Remedy, Incident process, Customer Service
- Change management, IT structure implementation and stabilization after acquisitions
- Berner Fachhochschule BFHBerner Fachhochschule BFH
Master of Business Administration (M.B.A.), Executive MBA Integrated Management
Associate’s Degree, software engineering
- Brno University of Technology logo
Engineer’s Degree, Mechanical Engineering
- IT management and leadershi
Ms. Rieder is the Head of Service Management at the Federal Office of Information Technology, Systems and Telecommunication for the Government of Switzerland.
Ms. Rieder has held IT management and leadership positions in private and public sector companies and helped define IT strategy and Manage and implement software systems, processes, and hardware infrastructure. Ms. Rieder is an expert in Customer Service Management, Customer Case Management, Customer Communication, and Performance Management
ISB (ISCEA International Standards Board) is the world leader in developing and publishing the International Supply Chain Standards. IISB works with Public and Private Organizations to set Global Supply Chain Standards. IISB also works with Governments and Trade Organizations on their Supply Chain Readiness Initiatives. IISB is made up of a 24 member Board of Directors led by a Secretary-General and a President. IISB delegates are ISCEA management, instructors, key ISCEA staff members, ISCEA AKPs (Authorized Knowledge Providers) and selected members of their staff, Ministerial level Representatives of Governments, ISCEA Country Advisory Board Members, and selected group of Global Supply Chain Experts. The invitation only, IISB Bi-Annual Assembly takes place in Switzerland.
Keep in touch
Contact ISCEA Switzerland at the SIMI Swiss office nearest to you or submit an inquiry online.